Toward a capability maturity model for the management of outsourcing information services

Research has shown that information technology outsourcing risk and performance are a real concern in client-supplier relationships and for many organizations that have outsourced part or all of their information services, a key issue is that of the maturity level they achieved in their relationship with their suppliers. This paper proposes an adaptation of the Capability Maturity Model, widely used in Software Engineering discipline, to assess outsourcing management maturity levels. Twentyeight managers participated in this study. The findings suggest that the proposed model is an initial attempt towards assessing the maturity level of outsourcing management. Some implications of these findings for both researchers and practitioners are discussed.